Privacy Policy

This site is owned by SC PADRONES SRL, is a romanian legal company, based in Târgu Secuiesc,  Gábor Áron Square, Nr. 6, registered at the National Trade Register Office under no. J14 / 409/2007, having the Unique Registration Code 22218520.

 

SC.PADRONES SRL. processes the personal data of online booking users and uses our services. Within this Privacy Policy, we want to inform you of what personal data we are processing and for what purpose.

 

SC.PADRONES SRL. is the data operator that processes your personal data. Read this information carefully to understand how we process personal data and what your rights are.

 

Who we are?

SC.PADRONES SRL is a romanian legal entity, headquartered in Târgu Secuiesc, Gábor Aron Square, No. 6, registered at the National Trade Register Office under no. J14 / 409/2007, having the Unique Registration Code 22218520 is a company that mainly deals with taxi, car rental and airport transfer.

 

What personal data do we process?

Personal data means any information by which a natural person can be identified.

 

Processing means any operation or set of operations performed on personal data or on personal data sets with or without the use of automated means.

 

According to the requirements of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC, the personal data controller is required to administer safely and for the specified purposes only, the personal data you provide to us, or a member of your family or another the person.

 

The information we collect differs depending on how you use the site. You may use the site without the need to provide us with personal information, but for some of the services we provide personal information such as: name, e-mail address, telephone number and address.

 

Privacy Notice

This privacy notice explains how we collect, use and protect any information about you. It also tells you how to contact us if you have any questions about it, and we will be happy to answer you. We can modify this notification from time to time; so please check back here for any updates.

 

We offer a wide range of car rental services with or without driver including products and services through our own sites, emails and text messages (“platforms”), through our sites to our business partners, social networks, and other platforms. This notice applies to all personal data we collect while doing so or when you contact us by email, telephone or post.

 

The personal data you provide us with

We can not help you make a reservation or request an offer without some information. When you do any of these things, we ask you for the information we need to give you what you want. These are standard things and can include name, age, address, and contact details (email, address, and phone number). It can also include payment information.

 

In addition, we can collect information from your computer when you use one of our platforms even if you do not make a reservation. This may include the IP address, the browser you are using, and the language settings. There are also situations in which we receive information about you from third parties or we automatically collect other information. This is a general overview of the information we collect.

 

The personal data you provide us with

We store and use the information you give us. When making a reservation, we need at least your name, email address, your phone number. We could also request your home address, date of birth, and the age of the driver who drive the rented car.

 

If you contact us (for example, by phone, email or social networks), we will collect information from you and from there.

 

After making the booking, we may ask you to provide a review to help us improve our services and help us ensure that future customers get exactly what they are looking for.

 

There are other ways you can provide us with information. For example, if you browse from your mobile device, you can share your current location with us to provide you with the best possible services.

 

The personal data you provide us about others

You can make a reservation on behalf of someone else, for example a friend, family member or colleague. If you do, make sure that person knows you give us your details and that we accept the way we manage our personal data (as described in this Notice). This is your responsibility.

 

Automatically collected personal data

When making a reservation, we record on which platform it was made and how you reached our platform (for example, if you came from another site).

 

Even if you do not make a reservation, we can automatically collect certain information when you visit our platforms. This may include your IP address, the pages you’ve visited, the browser you’re using, and clicks information. It could also include information about your computer’s operating system, its application version, language settings, device-specific settings and features, and data that identifies the device.

 

If you use a mobile device, we can also collect  location details, and we can analyze and process base data about the apps installed on it (for example, name, description, and category).

 

Personal data that we receive from other companies.

We can also get information about you from social networking platforms, from our business partners, and other third parties.

 

Why do we collect and use your personal data?

We ask for your personal information to book your car (or whatever else you need for your reservation) and make sure you have the best possible service. We also use it to contact you and inform you about the latest offers and special offers. These are the main reasons why we collect your personal data, but there are other reasons too.

 

Why do we collect and use your personal data?

We may use your personal information in the following ways:

  • Reservations: First of all, we use your personal information to make and manage your reservation and to provide you with the necessary details of the reserved car or service. This includes sending communications about your reservation, such as confirmations, changes, and reminders.
  • Customer Service: We provide a customer information service. Our customer service team needs your details to help you make a reservation, for example, or to answer the questions you might have before, during or after booking.
  • Customer Reviews: We can use your contact information to send you a short questionnaire about your booking. This helps us understand and improve our service and the services provided by our business partners.
  • Marketing Activities: We also use your personal data for marketing activities, which may include:
  • Your contact by mail, telephone, e-mail or SMS (depending on the contact details you give us) with our latest news, special offers, discounts and updates, including details of our products and services (and / our group companies or business partners). You can unsubscribe anytime quickly and easily from these marketing communications – click the “unsubscribe” link.
  • Contact by phone, email or SMS with information about your booking.
  • Display relevant offers on our platforms or on third-party websites, including social networking sites.
  • Communicating with you: There may be other times when we contact you by phone, e-mail or SMS. There may be a number of reasons for this, including:
  • Responding to and handling any request you have made.
  • E-mail a reminder for a reservation you have not completed to see if you need help with it.
  • Send a questionnaire or invitation to review your experience
  • Send other materials related to your reservation, such as how you can contact us (or another company) if you need help during booking.
  • Submit a summary of your previous reservations.
  • Send other administrative messages that may include security alerts, even if you do not have a future booking.
  • Market Survey: We may ask you to participate in market research. All additional personal data that you provide to us as part of this study will only be used with your consent.
  • Fraud Detection and Prevention: To give you a secure and trustworthy service, we use your personal data to detect and prevent fraud and other illegal or undesirable activities. Similarly, we can use personal data for security and risk assessment purposes, which may include checking users and reservations. This may mean that it is sometimes possible to put certain reservations on hold.
  • Improving our services: We analyze personal data to help us improve the functionality and quality of our online services and to improve the entire user experience. We always work to make our platforms easier and more enjoyable.
  • Customer Reviews: After booking, we can invite you to review the services we provide or our business partners. Your review will help future customers make the right choice and help our business partners improve their service. By submitting a review, you agree that it can be displayed. You can make an anonymous review or simply enter your country’s first name and location.
  • Legal Aims: Finally, in some cases, it may be necessary to use your personal data to resolve legal disputes, regulatory inquiries, for compliance purposes, or to make sure we apply the terms and our conditions.

 

In order to process your personal data, we rely on the following legal bases:

  • Performing a contract: We need to use your personal information to fulfill any contract you have entered into with us. For example, when booking your carriage, we need to transfer your reservation details to the driver to be sure you are expected in the right place.
  • Legitimate Interests: We can use your information for “our legitimate interests” (a term that applies to anything we believe to be an essential part of our business’s efficient conduct – while respecting your rights and law). For example, to give you the most appropriate content on our platforms, including our emails and newsletters, to improve and promote our products and services, and for administrative purposes.
  • Consent: We can rely on your consent to use your personal data in certain circumstances, for example for direct marketing purposes. You can withdraw your consent at any time by email at office@westtaxi.ro with “Privacy” on the subject line.

 

How your personal data is shared with SC. PADRONES SRL.?

We may receive personal information about you from other companies – Travel Agencies or share your personal data with them for the following purposes:

  • to provide services (including making and managing reservations or managing payments);
  • to provide customer support services;
  • detect, prevent and investigate fraud, other illegal activities and data breaches;
  • for analytical and product improvement purposes;
  • offer personalized offers or send you marketing materials with your consent or in accordance with the applicable law;
  • to ensure compliance with the applicable laws.

 

For purposes 1-5, we rely on our legitimate interest in sharing and receiving personal data.

 

For purpose 6, we rely, in cases where we apply, on compliance with legal obligations (such as requests from official authorities).

 

How can we use mobile devices?

We offer versions of our regular website that have been optimized for surfing on mobile devices and tablets. They collect and process your personal data in the same way as our other platforms and also allow you to book online.

 

How can we use mobile devices?

In order to provide you with a better service and more relevant marketing, we may use something known as “cross-device tracking.” It just means we look at how you use our platforms on multiple devices: for example, we could combine data from your mobile phone and home computer.

 

To make sure you find offers that are more likely to interest you in our newsletter, we analyze your searches and the services you book on multiple devices once you have logged in to your user account.

 

What security procedures do we use to protect your personal data?

Our business systems and procedures ensure that we take all reasonable steps to protect your personal data and to protect against improper or unauthorized use in accordance with European data protection laws. We also have specific security procedures and restrictions (both technical and physical) that limit access to and use of any personal data we own. Only authorized personnel can access personal data – and be allowed to do so only for specific, authorized purposes.

 

How do we treat children’s personal data?

We do not direct our services to children under the age of 18. For children under the age of 18, use of any service is permitted only if accompanied by a parent or guardian. We may receive information about children in certain situations, for example as part of a reservation or in connection with a customer service dispute. If this happens, we will only collect and use that information with the consent of the child’s parent or guardian. We reserve the right to delete any information we may receive from a child under this age or without the valid consent of a parent or guardian.

 

How can you control the personal data you gave us?

You may, subject to legal exceptions, access, correct or delete any personal data we hold about you and oppose the processing of your personal data. You may request the personal information we hold and apply any of these rights. If you do so, we will ask you for additional information to confirm your identity, keep your information safe and we will handle your request in accordance with applicable data protection law in Europe.

 

Who is responsible for processing personal data on our platforms?

SC.PADRONES SRL controls the processing of personal data on its platforms. If you have any questions, concerns, or comments about our practices or privacy notice, please send an email to office@westtaxi.ro with “Privacy” on the subject line and we will immediately return to you. When it comes to confidentiality, we are always happy to talk.

 

What should you do if your privacy violation?

If you believe that we have breached your privacy, please let us know by sending us an email at office@westtaxi.ro by stating “Privacy Complaints.” This allows us to investigate the situation as soon as possible.

 

This Privacy Policy can be changed?

SC.PADRONES SRL. has the right to modify or complete the Privacy Policy at any time by displaying the modified Privacy Policy on the Online Platform. We will inform you by email if a change or addition will significantly harm your rights or obligations or will be brought to your attention when using the Service. The Romanian version of the Privacy Policy is the original version, the other languages are translations only. In the event of incompatibility, the Romanian language version will prevail.

 

Contact

If you have any questions about the Privacy Policy, you can contact us at any time;

SC.PADRONES SRL.

Str. Gabor Aron Square, Nr. 6, 525400 – Targu Secuiesc

Phone: 0740126937 (Monday – Friday between 09:00 and 17:00)

Email: office@westtaxi.ro